How it Works

Three easy steps…


1. Select your device

At WeBuyFaultyPhones we love to buy faulty and working Apple devices!

We think the way you find your device is really easy, just select your model from the home page.

We don’t ask you for the network, you just need to select the model and we pay you the same regardless of the uk network provider. We are the only trade in website to offer this service which sets us apart from the rest!

Then select your grade and capacity of the device  and a price will be displayed. We aim to be really transparent with our pricing so there’s no nasty surprises further through the process.

2. Send your device for free to us

We don’t believe you should pay or wait to send your parcel back to a trade in website.

We offer free tracked returns through Royal Mail which are insured up to £100.00. All you need to do is print off the provided postage label which is sent to your email after filling in the order form.

Alternatively if you contact us on live chat we can provide a reference number which you can use at the post office to send your parcel back if you don’t have a printer!

3. Get Paid

This is the best bit!

Get paid one of 2 ways – via PayPal or bank transfer!

We aim to pay really quickly. We have in house Apple technicians who will test your device to ensure you have graded your device correctly. If we find that you have marked your device down then we will pay you more. This can take up to 5 working days to ensure that you get the most for your device.

You’ll love how easy it is to sell your iPhone or iPad!

Really straightforward process, got my money quicker than expected too!

Riley, London

Didn't mark my phone down like other companies do! Really pleased with the service

Layla, Newcastle

The customer service I received was great, couldn't fault it.

Savannah, Nottingham

Found them to be really trustworthy as I had graded my phone wrong and they paid me more than I was originally quoted!

Brian, Hereford